Support Retainers

# Support Retainers

## Ongoing design and development when you need it.

Flexible monthly retainers for continued product iteration, feature development, and design support — with dedicated hours, regular check-ins, and full transparency.

[Set Up a Retainer →](https://calendar.app.google/5xBrWfMguyk3j2sHA)

## How Retainers Work

Retainers are simple. You commit to a monthly block of hours. We dedicate that capacity to your product. You get consistent, senior-level design and development support without the overhead of hiring, managing, or onboarding anyone.

Every retainer includes end-of-month reporting so you see exactly what we worked on and how the hours were used. You also get access to our Linear workspace for real-time visibility into tasks, progress, and priorities.

## Packages

### Starter — Up to 20 hours/month
**$3,000/mo**

Best for: Light design support, minor feature additions, bug fixes, and ongoing consultation. Ideal for products in a stable phase that need periodic attention.

Includes: End-of-month report, access to Linear workspace.

### Growth — Up to 40 hours/month
**$5,600/mo**

Best for: Consistent iteration and feature development. Enough capacity for meaningful product evolution — new features, redesigns of existing flows, integration work, and ongoing UX improvements.

Includes: Bi-weekly check-in meetings, end-of-month report, access to Linear workspace.

### Scale — Up to 80 hours/month
**$10,000/mo**

Best for: Full-team engagement on active product development. This is close to a half-time dedicated product team. Enough for substantial feature builds, complex design work, and continuous deployment.

Includes: Weekly check-in meetings, end-of-month report, access to Linear workspace.

## Duration Discounts

Commit longer, pay less.

| Duration | Discount |
|----------|----------|
| Month-to-month | Base price |
| 3-month commitment | 5% off |
| 6-month commitment | 10% off |

## Overflow Hours

If you need more hours in a given month, overflow is billed at **$150/hr**. We'll always flag it before going over — no surprises.

For larger retainers, we ask that hours be distributed fairly evenly across the month. A retainer isn't a way to bank 80 hours and use them all in the last week — that breaks the capacity model for everyone.

## Payment Terms

All invoices are sent on the first of the month for that month's retainer. Payment is due net-15.

## Who Retainers Are For

**Post-launch products** that need continued iteration based on user feedback and business priorities.

**Companies without an internal design team** who need consistent, high-quality design support without hiring a full-time designer.

**Long-term clients** who've completed a project-based engagement and want to maintain the relationship for ongoing work.

**Products in growth mode** that need a reliable development partner for new features, integrations, and scaling work.

## Retainer vs. Project

Not sure which model fits? Here's the simple test:

If you have a **defined scope with a clear end point** — "build this product" or "redesign this feature" — a project engagement is the right fit.

If you have **ongoing, evolving needs** without a clear finish line — "keep improving this product" or "support our team month-to-month" — a retainer is the right fit.

Many clients start with a project engagement and transition to a retainer after launch. That's the most common path.